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RE: (ET) coop parts purchasing
Shannon,
I essentially suggest this option to Bill when I spoke to him over 2 weeks
ago. I don't
tell the list everything I do folks. I was not specific about who should
do the
interaction. He was not interested. He claims the debugging problem is
the biggest one,
and part returns second. I told him he didn't have to do returns, or
someone else could,
or just not accept any, and he said he doesn't do business that way. He
even picks up
return shipping. He really doesn't want to do SUPPORT anymore. BTW,
folks, good technical
support runs $85/hr in my area, for a lot of different sorts of
industries. He has been
giving support and consulting for free. Industrial consultation fees go
way higher than
that (but you have to establish yourself to get them). He isn't willing
to charge for it.
I don't think a subscriber fee will work. He is independent. I don't
think this will work.
Larry Elie
-----Original Message-----
From: elec-trak-bounces cosmos phy tufts edu
[mailto:elec-trak-bounces cosmos phy tufts edu]On Behalf Of Mr. Shannon
Aldinger
Sent: Friday, June 11, 2004 9:28 AM
To: Clay Neville
Cc: elec-trak cosmos phy tufts edu
Subject: (ET) coop parts purchasing
Clay,
I think another gripe of Bill's that people calling him complain about the
prices, shipping, etc. If you or another person could take on the role of
being out point of contact for Bill, I think that would help.
For example, Bill would have all of your contact info on file. He could
keep you up to date with any price changes and give you a full price list
with shipping prices to you. When someone orders parts they call you and
you give a price of (Your Total Costs + Shipping). Bill gets called say
every two weeks with an order, and he knows where it's going to go, etc.
I know the above will more a little more pricey than ordering from Bill
directly. But it saves him a lot of work with individually packing small
items, and he only has to deal with one larger order instead of say five
to ten smaller orders. If it saves him enough work/time that he is willing
to continue in a parts-only capacity, I think it's worth the extra cost of
being packed / shipped twice.
If you don't have the capacity or time to act as a point of contact /
reshipper, maybe someone else on the list would take on that role.
Shannon Aldinger
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