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RE: (ET) Bill Gunn

On how to help keep Bill Gunn in the business, I think several ideas have

1.  Bill could refer questions to this discussion group, and handle only
those we can't help on.
2.  Bill could have a designated time once or twice a week for the ET
business, but the other times would be off limits.
3.  The 900 number is a good idea if when you call Bill is there.  A 900
number with one or two designated times a week that it would be answered
could work.
4.  A web site with the schematics and drawings posted would reduce Bill's
time on the phone.  If there were drawings with part numbers customers
could e mail requests for parts quotations, further reducing time on the
phone.  Someone would have to donate time to help set up the web site, and
that couldn't be me for lack of expertise and time.
5.  If Bill took MasterCard or VISA, transactions could be processed right
away eliminating call backs and extra communication via mail.  I'd pay 2 to
4 % more to be able to order immediately vs. a few days later via mail.

Steve Naugler

> [Original Message]
> From: Barry Woods <barry woods wright edu>
> To: <elec-trak cosmos5 phy tufts edu>
> Date: 11/6/00 3:58:03 PM
> Subject: (ET) Bill Gunn
> Hey Gang,
> Recently we've been talking about how to keep the Elec-Trak
> repair/supply business functioning once Bill Gunn absolves himself from
> it.  Our group has many capable, talented individuals but unfortunatley
> I don't know of anyone who has the expertise and experience in
> fabricating ElecTrak part like Bill does.
> My point is maybe we should approach the issue from the aspect of what
> can we do to convince Bill to stay in the  Elec-Trak business.  From
> talking to him, and others, the problem he seems to have with it is are
> low volume, individuals who are not willing or able to pay what his
> commercial clients pay, and most of all are the many phone calls asking
> for free advice, and tying up his time.  I am guilty myself on this
> one.  You can't pick up the phone and expect a doctor or lawyer to give
> you free advice, so we really shouldn't be expecting Bill to do this.
> Any ideas on what we can do as a group for Bill to possibly entice him
> to stay?  Maybe we can't do anything, but it's probably worth a shot.
> If any of you are friends with Bill you might want to talk to him on our
> behalf.
> Barry Woods
> Dayton, OH
> E-15

--- Steven Naugler
--- snaugler earthlink net