(ET) Alltrax install.

["Kleinbrahm, Robert" <rkleinbrahm firstrepublic com>]

I just wanted to state how pleased I am with the Alltraxinc company, and their customer service.  I recently sent back a controller to them that I smoked during the install process.  I was alarmed that this was the second unit that smoked on me and called Steve R to discuss what I was doing wrong.  He asked me to send him a diagram of how I had the unit wired which I sent as an email attachment to him.  They gave me an RMA number for the return and I sent the unit off fully expecting them to say that I was at fault for the failure.  To my surprise he sent me back an email, stating that he found problems with my diagram.  Namely that I did not have the run/charge switch in the circuit as there diagram shows.  Also, I had the reverse light wired to # 3 connector in place of the buzzer that diagram shows.  This pin can only take 50 mil amps and my light surely was drawing more.  I thought for sure that his findings would negate the warranty on the unit, but to my total surprise a replacement unit has just shown up on my doorstep.  I am committed to doing business with a company that truly tries to educate there customers.

 

This unit was behaving strangely when I first turned the key on, but it didn’t smoke until I hit the PTO switch.  I know that this should have nothing to do with the controller unit, but also remember others having a similar problem.  Those of you who saw this behavior, can you comment on how you solved the issue?

 

I am grateful,

 

Bob Kleinbrahm

 

rkleinbrahm firstrepublic com

 

 

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