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(ET) Eastwood Company (praise0
- Subject: (ET) Eastwood Company (praise0
- From: ThompsonG DFO-MPO GC CA
- Date: Wed, 26 Feb 2003 09:47:39 -0500
- Sender: owner-elec-trak cosmos phy tufts edu
Hello
I just want to tell everybody on the list what a great experience I had
placing an order with the Eastwood Company, and to recognize The Eastwood
Company as company that takes customer service to a very high level.
I ordered a couple of hard to find hand tools over the Internet and managed
to screw-up my order by picking a shipping option that would have cost me
and extra $12, because I am in Canada. I place the order at about 4:00 pm
.
By 4:45pm there was a message on my answering machine from a gal at
Eastwood
asking me to call them at their 1-800 number and to ask for the person by
name at a given extension. I phone the 1-800 number a person (not a
machine) answered the phone and then directed my call to the very friendly
and helpful agent. She explained that I had done on my order and suggested
that I it would be cost effective for me to change my shipping option. I
agreed and it saved me $12.
They went to all this effort to make sure that a one customer in Canada was
satisfied with his $40 purchase.
Regards
Geof Thompson B.Sc., C.L.S.
905-336-4698 | facsimile / télécopieur 905-336-8916
Thompsong dfo-mpo gc ca <mailto:Thompsong dfp-mpo gc ca >
Technical Services | Canadian Hydrographic Service | Services
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