RE: (ET) New

[Larry Elie <lelie ford com>]

John wrote;

<snips>

;told me the service was free. Now I am in the service business and  know
;how much service and support cost and explained that no one offers tech
;support for free on a thirty year old piece of equipment but he said
;that a lot of the owners are original and many are elderly on a fixed
;income and most calls don't require a lot of time anyway.

<snips>

I too have dealt with Technical Service.  I also have rebuilt a number of 
50 year old 
tractors & dozers.  It is amazing how much FREE support is available of 
old equipment 
by people who respect that equipment.  I have been literally given an 
out-of-print 
manual for a Massey-Harris once, that I would have gladly paid $50 for, 
and was 
not permitted to even leave a tip for-- and I know the service man who 
gave it to me 
had paid to get it!  Similarly, I have talked to mechanics that have 
worked on GE's, 
and never been turned down to talk about 'how-to'.

Larry Elie